Customer Service
Get In Touch
Email us at [email protected]. We’ll respond within 24 hours, but usually much quicker.
Contact us with any questions about our jewelry, about the ordering process or anything else you may need help with at [email protected] We’ll respond within 24 hours, but usually much quicker.
All of our jewelry is made in our studio in Brooklyn, NY but we ship worldwide.
Shipping Time
Orders will be shipped in 1-2 business days from our studio in Brooklyn, NY, US. If there are any delays in shipping time, I’ll contact you immediately to let you know, and you’ll have the option to cancel the order.
Although most packages will make it to you within a week, because of infrequent delays at USPS, please allow up to 21 days for US orders, and 45 days for international orders, for your items to arrive. Contact us at [email protected] if you have any concerns about a delayed package.
Orders Outside of the US
VAT and customs fees are the buyer’s responsibility. All orders will be marked as ‘merchandise’ with the listed retail price of the item.
Our Return Policy
Jewelry may be returned for a full refund within 30 days of the purchase date. We’ll even cover the return shipping costs if you’re in the US. All returned items must be in an unused condition and must be undamaged and unaltered.
How to Start a Return
To start a return, email us at [email protected] within 30 days of purchase to let us know you’d like to return the item. If the item is unused and undamaged we’ll issue a full refund (minus any shipping costs). Refunds will be processed within 7 days of receiving your returned item. If we do not receive the returned item, we won’t be able to process a refund unless you’re able to provide proof of shipment and receipt through the label’s tracking number. If the status shows as not sent, then we’ll ask you to file a claim with the carrier for a lost package before processing the refund.
If something happens (you drop your jewelry or if you just need a small adjustment), I’ll repair your jewelry for free within the first year. After a year a small fee may be charged, depending on the nature of the materials. You’ll just need to cover shipping both ways and your package requires tracking information.
If you’re an influencer, blogger or looking to become an affiliate by promoting A Common Thread jewelry on your platform, contact us at [email protected] to get started.
