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Free Shipping for all US Orders + Low Flat Rate for all International Orders

Customer Service

 

We’re Here To Help.

Email Us.

hello@a-common-thread.com
For Press Inquiries: press@a-common-thread.com

Payment

All major credit cards & Paypal are accepted.

 

Shipping

Shipping is free for US orders (first class) or pay a small flat fee, if you need it quickly.  For orders shipping outside the US, pay a small flat fee for First Class International.  Orders will be shipped in 2-3 business days.

 

Repair Policy

Each piece of jewelry is handmade for durability, but sometimes things happen. Repairs are free if you need an adjustment, or your jewelry breaks during normal wear within one year. After a year, you may incur a small fee (dependent on the nature of the materials). Buy covers shipping both ways for repairs.

 

Returns & Exchanges

All items can be returned for an exchange or full refund (minus shipping costs). Just send an email to hello@a-common-thread.com within 7 days of receiving your item. All shipping costs are the buyer’s responsibility.

 

Gift Certificates

Can’t decide on the perfect item?  Try a gift certificate instead. Pay for your Paypal certificate now, email or print it out for your lucky recipient, and they can use it any time they’d like.

 

Taxes

All customers shipping items to the state of New York will be charged sales tax on the item + shipping. All applicable taxes will be applied to your bill during checkout.

 

International Orders

Orders are shipped anywhere worldwide.  Most orders arrive within 10 days of being shipped, but please allow up to 45 days. Buyer is responsible for any applicable customs fees.

Wholesale / Consignment

Certain items in the shop are available for wholesale rates on a sliding scale, starting with a minimum order of 5 items. Please contact me for wholesale rates, policies, and available items at hello@a-common-thread.com.

I am not accepting any consignment agreements at this time.